Our client is a global leader in IT resourcing for the contract and permanent markets. Founded in 2006 in Newcastle upon Tyne, UK, it now has 21 offices across four continents and seven specialist brands, boasting a workforce of over 1,600 recruitment consultants worldwide.
The client’s recruitment consultants needed to grapple with a significant volume of manual work that could have improved their productivity. They faced several key challenges:
Recruiters were burdened with the task of manually inputting candidate information into their CRM system. This laborious process consumed valuable time and resources.
Consultants were required to access multiple platforms, including LinkedIn and job boards, to source and review candidates. This necessitated logging into several platforms, increasing the complexity of their work.
To classify candidates effectively, recruiters had to assign skill codes, creating a time-consuming administrative burden manually.
Recognizing these challenges, our Salesforce Consultants sought a solution to streamline their operations and alleviate their recruiters’ administrative burden. Comprehensively assessing their CRM system, we opted to implement Salesforce Service Cloud.
To implement Service Cloud, we began by signing into Salesforce, creating the necessary user accounts, and assigning them the appropriate access rights. We then proceeded to customize and create the essential fields, objects, lists, page layouts and performed the necessary mapping.
Once Salesforce was customized to our requirements, we configured its functionalities and established user access levels. We then added users to the system, imported data, and ensured it was correctly associated with the respective users. To streamline the data import process, we utilized the built-in wizards within Salesforce CRM.
The solution comprised the following key elements:
Custom templates were developed to anonymize candidate CVs and align them with the company’s branding for each specialist brand, ensuring consistency and professionalism.
A custom search box was configured, enabling consultants to search across Salesforce, job boards, and LinkedIn through a single interface. An intelligent ranking feature was implemented to prioritize the most relevant candidates.
The implementation of Salesforce Service Cloud brought about remarkable improvements, delivering the following results:
The time required to process and add CVs to the company’s database decreased by a staggering 90%. This automation also delivered near-human levels of accuracy in data entry.
The tailored solution enabled the client to format CVs for presentation to clients 70% faster, improving the speed of candidate presentation.
Custom search capabilities reduced the time spent scouring the company database and external job boards by 80%. Consultants could now search multiple platforms simultaneously, significantly enhancing their efficiency.
By automating administrative tasks and improving search capabilities, CloudCache Consulting empowered the client’s consultants to allocate more time to relationship-building and business development – vital aspects of their industry.
Salesforce Service Cloud, APIs, Inbuilt Wizards
Salesforce Service Cloud implementation by CloudCache Consulting proved to be a game-changer for our client. It substantially reduced administrative overhead, improved accuracy, and supercharged efficiency, all thanks to our Salesforce Professional Resources. By freeing up their recruiters from time-consuming tasks, the client could focus on strengthening relationships and matching candidates with the perfect roles, solidifying their position as a global leader in IT resources. Read our clients’ reviews on Upwork about our innovative solutions for optimizing business operations and driving success in today’s competitive market.