Salesforce Experience Cloud Implementation for a Gov Org

About The Company:

Our client is a government medical board that grants licenses to medical professionals who apply for them. These professionals previously submitted license applications using a paper-based system, categorized into new applications and renewal applications.

Customer Challenges:

The client faced significant challenges with the traditional paper-based medical license application system. The issues included:

• Prolonged Processing Times: Delays in the compliance and approval of medical license applications due to manual processes.
• Ineffective Communication: Lack of efficient communication between medical professionals, agents, and the medical board.
• Counterproductive Paper: Based System: The existing paper-based application system could have helped productivity.
• Ownership Assignment Difficulties: Challenges in assigning ownership of applications for effective processing.

Solutions:

We aimed to revolutionize the medical license application process using Salesforce Public Sector Solutions. The key solutions implemented were:

Salesforce Experience Cloud Portal: Designed a web portal on Salesforce Experience Cloud for medical professionals and agents to submit applications conveniently.

Backend System Development: Developed a robust backend system in the Public Sector Solutions Cloud for efficient review and approval of medical applications.

Data Raptors and Integration Procedures: Implemented Data Raptors and Integration Procedures to load and extract data from the Salesforce system seamlessly.

Salesforce Omni Studio Tools: Leveraged Salesforce Omni Studio tools, including Omni script and flex cards, to create forms for capturing personal, professional, and compliance information.

Results :

The implementation of the Salesforce Experience cloud led to remarkable results and positive business impacts:

Enhanced Efficiency: The streamlined medical license application process resulted in a 70% improvement in transparency and communication.

Faster Approval Process: There was a 50% reduction in the application review and approval process time, leading to faster license issuance.

Improved Accuracy: Achieved an 80% improvement in the accuracy of the submitted information, reducing errors in the application process.

Single Source of Truth: Established a centralized repository within the Public Sector Solutions Cloud, serving as a single source of truth for all medical professionals’ data.

Accessible Platform: Provided medical professionals and agents with an accessible platform to track the progress of their applications, fostering better communication.

Final words:

We successfully addressed the challenges faced by the government medical board, delivering a transformative solution that improved efficiency and set the foundation for a more transparent and streamlined medical license application process.